So I go to the Post Office quite a bit over here. Partly because the mail carrier (postman/woman) comes so late here (5pm) and if I have things to mail, well I can leave them in my unsecured mail box... as I once did, from where they were stolen.... and my cheque paying a bill was probably on the way to a copying scam.... = close bank accounts and change everything.... it was a live and learn experience. So now I head to the Post Office for 99% of my mail needs.
To try and speed things up there are the mail boxes you can drive by, just rolling down your window to place your letters in the slot - they are very helpful. For parcels I prepare what i can at home - I have a supply of airmail stickers and declaration forms here in my kitchen - so I am not the one writing it all out by hand in the queue, holding people up.
There are new machines where you can weigh your parcel yourself, type in the zipcode and be given the options and the prices. Priority mail, first class mail, snail mail etc. There is a rate over here called 'media mail' for mailing books or printed matter. It is a lot cheaper but quite slow and apparently the mail service is allowed to open these parcels just to check there is nothing more than a book in the package. For some reason this is not available on the DIY mail machine. Also on the machine there is an 'International' button to press when the zip code part comes up. Then it says 'I am sorry, we cannot accept international packages at this time.' So you really can't DIY it all and then you have to join the queue. As I did this morning at 8.15 where 5 other people were waiting and only one of the six desks was open.
Me: I want to send this package media mail but the machine won;t let me.
PO Worker :- Is that right.
Me: Yes, have you ever used it. the machine?
PO Worker :- If I use that I can't be here at the same time.
Me: No, I mean have you used it so you know what it does and doesn't do?
PO Worker:- Once. maybe a year ago.
Me: Oh, I thought you might have had some training or something for it.
PO Worker:- No.
Me: Will it do International one day? There is an option for it but it doesn't let you proceed.
PO Worker. I don't control it.
He was REALLY helpful. And I wonder why the Postal Workers here aren't the highest regarded workers. . . . . .
And it's after encounters like this that I wonder if it is me, or maybe he is anti-British or maybe just isn't paid enough to have any desire to achieve any level of customer satisfaction whatsoever.